FAQ

Yes! Just about any screen can be a Pixo. If you already have a Smart TV, Amazon Fire Tablet, or an Android Tablet, just search for Pixo in the app store. If you have an older TV, simply get a Firestick or Roku and plug it into the HDMI. It’s easy and inexpensive to turn any screen in your home into a Pixo!

To remove a TV go to the dashboard screen in the Pixo app. Make sure that the name of the TV you want to remove is displayed at the top. Tap the DISPLAY SETTINGS gear icon (⚙) at the bottom of the screen.  Scroll to the bottom of the page and tap REMOVE TV.

Yes. Pixo uses common buttons found on most TV remotes.  Use the right arrow key ➡️ to advance to the next photo.  Use the left arrow key ⬅️ to view the previous photo.  You can pause the slideshow by pressing the play/pause button ⏯️. You can resume the slideshow by pressing the button again.  See a photo you like?  Tap the up arrow ⬆️ and the photo will be added to the Favorites album.  Change your mind? Tape the down arrow ⬇️ to unfavorite the photo.

Yes. Swipe left to advance to the next photo.  Swipe right to view the previous photo.  You can pause the slideshow by tapping the screen. You can resume the slideshow by tapping again.  See a photo you like?  Swipe up and the photo will be added to the Favorites album.  Change your mind? Swipe down to unfavorite the photo.

Pixo requires two apps. The Android mobile app (Pixo – TV Photo Display) allows the user to manage their Pixo on an Android phone or tablet. The Android TV app (Pixo TV) is downloaded to the Android device that will display the photos. This display device can be any Android TV device including Sony TV, Android TV or Android tablet.

Absolutely. You can get pictures from social media and photo storage sites like Google Photos, Facebook, Instagram, and Flickr. Connect any of these by going to SOURCES (under the ☰ menu in the upper left) in the Pixo app.

The great thing about Pixo is that you can manage what’s on display from anywhere. Want to set up a Pixo in your parents’ home and showcase pictures of the kids? No problem. Want to set up a Pixo in the office and control it from home? Can do. You can control as many screens as you like from anywhere.

Totally. Share an album from your photos app on IOS and photos gallery on Android.

Public albums are picture collections created by members of the Pixo Community. Public albums allow Pixo members to express their unique point of view for the world to see. There’s an ever-growing collection of public albums to choose, from art and nature to sports and inspiration. Public albums can help set a mood, allow you to explore the world, or just enjoy beautiful images curated by people from around the world.

The easiest way to send a picture instantly from your phone is to enable the share extension in your settings. Just as you would send a picture via text or email, you can enable your phone to send a picture directly to Pixo. Whenever you send a picture directly from your camera, it will be added to the “Instant View” album.

The “Instant View” album will instantly store pictures that have been sent to your Pixo from your mobile device. While photos sent this way are shown “instantly” in place of other photos that are playing, they are stored long-term in the “Instant View” album – that way you can stop other albums that may be playing and view “instantly sent” pictures on their own.

Yes, it’s very easy to share whatever you want with other Pixo users. If they do not have a Pixo, tap the “INVITE” button, and you can invite others by selecting their phone, text, or email contact. They will be sent an invitation to download the Pixo app for free and view your album, or set up their own Pixo.

If you manage more than one screen, select the display that you would like to control from the drop-down menu at the top center of the main screen. Then browse your albums and tap the PLAY icon on the one that you would like to add.

You can view all of the albums that are currently playing on this screen by tapping NOW PLAYING on the bottom left of the screen.

Edit any of your albums just as you normally do in the location where the albums exist, such as in the Photos app on iOS, the Galleries app on Android, Google Photos, or wherever else your photos are stored. Pixo will automatically sync with your albums wherever they are.

We are sorry to see you leave, but we appreciate your giving Pixo a try!

You only have to cancel if you connected a TV, used your 14-day free trial, and then went to the Apple or Google store to subscribe. The 14-day free trial begins upon connecting your TV. At the end of the 14 days, you can choose to subscribe if you want to continue using Pixo. There is no subscription auto-renewal at the end of the 14 days, so there is nothing to cancel if you haven’t subscribed.

If you did subscribe, you would have been required to authorize Apple or Google to charge your account. So there is now an auto-renewal to cancel.

To cancel that auto-renewal, access the menu at the top left of the Pixo app screen and go to SUBSCRIPTIONS to cancel. It will then take you to the Apple or Google store, where you can cancel that subscription.

To completely delete your account, sign in on your mobile app. Then, select the menu (☰) at the upper left. Click on VIEW PROFILE. Next, tap the EDIT box at the upper right. On this page, at the bottom right, you will see DELETE ACCOUNT. We appreciate your giving Pixo a try!

Pixo has always been about photos. We love photos! Pure and simple. Because we’ve had requests for video, though, it’s something we’re thinking about. There’s a lot to consider when adding video. So, no video yet. But stay tuned. We may support video in the future.

The Pixo mobile app works in the background to keep your camera roll albums synchronized so that the latest photos can be displayed on your TV.  If you add photos and do not see them being displayed go into the Pixo mobile app and tap REFRESH ALBUMS.

Occasionally with very large albums you may need to launch the Pixo mobile app so that the initial synchronization can complete.